We aim to provide you with the most efficient customer experience, on a par with the quality of the design services we provide. If at any time you have a query about an invoice, a payment, or a service/product you have received, please Contact Us at your earliest convenience to resolve.
Credit Card Processing Security Policy
Level 91 (Aust) Pty Ltd uses the PayPal Payment Gateway for its online credit card transactions. PayPal processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the PayPal gateway are secured payments.
For more information about PayPal, please visit www.PayPal.com.au
All payments and pricing displayed on the Level 91 website are in Australian Dollars ($AUD), and includes GST. If you are ordering or paying from outside Australia, the GST component is equivalent to an administrative handling fee, and covers currency conversion costs.
Shipping & Delivery
All payments made via the Level 91 website are for invoices that you have already received via email from our Accounts department. This is for work already completed OR if a website development project, it will be the Commencement Payment, as detailed in your Project Proposal and contract documents.
For physical (non digital) products such as printed materials, Level 91 uses Australia Post to ship goods to clients, or Australian-based couriers for areas outside Australia Post delivery routes. Delivery costs are always calculated before shipping, and included on your invoice. We determine shipping costs based on your destination, and the weight/volume of your products. Where possible, all orders are dispatched using Express Post.
Your delivery should ordinarily be received within 1-5 business days from the shipping date. It is your responsibility to inform Level 91 as soon as possible if your order has not arrived. Once we are notified, we can lodge an enquiry with Australia Post to attempt to track the delivery.
Returns and Refund Policy
Refunds do not normally apply for time and materials work. The costs for each project are outlined up-front in our proposal or quotation, which you accept via a Work Order or Purchase Order, and invoices are raised at the completion of each milestone.
The standard payment terms for Level 91 invoices are seven (7) days, although your invoice may state a different payment period as agreed with your account manager. It is important that you contact us BEFORE the expiry of the payment term to resolve any issues, otherwise it is assumed that you have accepted the costs on the invoice, and our normal collections process may commence.
For physical goods or print materials (business cards, flyers, etc), if the item or product you have received is faulty or not up to standard, a replacement item or refund may be applicable.